WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE FOR ANY REASON

Reservations

A credit card information (Visa, Mastercard or Discover) is required to secure your reservation. Scheduled treatment times are reserved for you. We are happy to accommodate any appointment changes or cancellations prior to 24 hour in advance of your reservation at no charge.

 

Cancellations / Reschedule

Please allow at least 24-hour notice for cancellations. If your appointment is not rescheduled or cancelled within this period, your appointment is considered confirmed. If your appointment is made within the 24-hour window, it is considered confirmed. If the cancellation occurs within less than 24-hour notice, your credit card will be charged 50% of the total value of the services. If you are a no-show, your credit card will be charged 100% of the total value of the services.

Payment

We accept cash, Visa, Mastercard and Discover.

We do not accept:

- Any personal or traveller’s checks.

- Health Savings Account (HSA)/Flexible Spending Account (FSA) debit/credit cards.

 

Arrival Time

We recommend that you arrive at least 15 minutes prior to your scheduled appointment. This will allow time for the check-in process, and give you time to relax and enjoy our facility before your service begins. Also, be aware parking in the neighborhood may be difficult.

 

Late Arrival

Your appointment has been designed to allow time for full enjoyment of each service. Your late arrival may limit our ability to offer the best experience. Due to bookings of other guests, we may not be able to offer extension of your scheduled appointment. Your service will be offered for the remaining time of the scheduled appointment and you will be required to pay in full for the service.

 

Attire

For the following services, you will be given a key to a locker (including robe, slippers and towels) to secure your clothes and personal items, and to change into for your session:

 

  • All facial and massage services

  • Body scrub

  • Waxing: Bikini, Bottoms Up, Boyzilian, Legs, Full Body

  • Manscaping: Full Body

 

We advocate secure draping standards in all of our treatments. However, please leave your undergarments on if it makes you feel more comfortable.

 

Conversation and Mobile Phones

Please respect all guests’ rights to privacy, tranquility and relaxation. Please silence your mobile phones and lower your voice in all treatment areas.

 

Gratuity

Our listed rates do not include gratuity. A gratuity of 18-20% of each service price is customary and appreciated.

 

Damage or Lost of Personal Items

We regret that we cannot be responsible for any damage or lost of personal items.

We reserve the right to refuse service or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate by any member of our staff.

Scheduling an appointment indicates your acceptance of our policies.