We reserve the right to refuse service or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate, or anyone who we suspect is intoxicated or under the influence of drugs.
A major credit card information is required to secure your reservation. Scheduled treatment times are reserved for you. We are happy to accommodate any appointment changes or cancellations prior to 24 hour in advance of your reservation at no charge.
Cancellations / Reschedule
Please allow at least 24-hour notice for cancellations. If your appointment is not rescheduled or cancelled within this period, your appointment is considered confirmed. If your appointment is made within the 24-hour window, it is considered confirmed. If the cancellation or reschedule occurs within less than 24-hour notice, your credit card will be charged 50% of the total value of the services. If you are a no-show, your credit card will be charged 100% of the total value of the services.
We accept cash and all major credit cards and contactless payments (Google Pay, Apple Pay).
We do not accept:
- Personal or traveler’s checks.
- Health Savings Account (HSA)/Flexible Spending Account (FSA) debit/credit cards.
Please plan to arrive no more than 30 minutes prior to your scheduled appointment. Also, be aware that parking in the neighborhood may be difficult.
Your appointment has been designed to allow time for full enjoyment of each service. Your late arrival may limit our ability to offer the best experience. Due to bookings of other guests, we may not be able to offer extension of your scheduled appointment. Your service will be offered for the remaining time of the scheduled appointment, and you will be required to pay in full for the service.
We advocate secure draping standards in all of our treatments. However, please leave your undergarments on if it makes you feel more comfortable.
Conversation and Mobile Phones
Please respect all guests’ rights to privacy, tranquility and relaxation. Please silence your mobile phones and lower your voice in all treatment areas.
Our listed rates do not include gratuity. A gratuity of 18-20% of each service price is customary and appreciated.
Damage or Lost of Personal Items
We regret that we cannot be responsible for any damage or loss of personal items.
Scheduling an appointment indicates your acceptance of our policies.